Elevated HR Helps SMBs Boost Employee Morale and Productivity with 15Five

HR services firm recommends all clients use 15Five as critical tool to improve employee-manager communications

Background

Elevated HR is a boutique human resources consulting firm based in Alberta, Canada. The company works with over 50 small and medium-sized businesses to externally manage all HR functions, supporting over 2,500 employees.

Challenge

Elevated HR offers full-service HR management to small and medium-sized businesses. The company’s services range from strategic planning and policy creation, to recruitment, onboarding, compensation, performance reviews, payroll, and record keeping.

“One thing almost every CEO told us is they’d like to have better visibility into what’s going on with their employees, because management often feels removed from the daily goings-on in their own companies,” said Michelle Berg, president and CEO of Elevated HR. “Our clients kept asking us to conduct employee engagement surveys to increase communication between managers and staff, but we didn’t have an efficient way to do this.”

Solution

Berg and her team are always on the lookout for new technology platforms to help better serve their clients, and as such, Elevated had begun testing 15Five among its own team. With 15Five, Berg could more easily keep track of employees’ biggest concerns, questions, and accomplishments – and it fostered a more open communication environment overall.

“At Elevated, we’re often on the road, so even though we’re a small team, we weren’t always the best at communicating – and I didn’t always know what was going on with my employees,” said Berg. “With 15Five, we found a fast, easy, and effective way to engage with each other on a regular basis.”

When clients asked for a way to better communicate with their employees, Elevate wholeheartedly began recommending 15Five. Now, many of Elevated’s clients use 15Five, and Elevated continues to use the platform within its own team.

Managers use 15Five to collect honest feedback from employees, identifying and solving issues before they become larger problems. For example, one manager realized an employee was having ongoing issues with a certain client. The employee continued to submit feedback each week that the client was difficult and disrespectful, so her manager looked into the matter and eventually terminated the client relationship.

Another of Elevated’s clients is a hotel management firm, and the operations manager uses 15Five to communicate with general managers scattered at hotels in different locations. When a problem arises at a property, the operations manager finds out right away via 15Five, and uses the comments feature to help managers find solutions.

Many of Elevated’s clients also use 15Five to recognize employees’ accomplishments.

“With 15Five, managers can see when an employee does a good job on something, so they can reach out with a ‘like’ on 15Five, a thank you email, or a special lunch to reward the person for her hard work,” said Berg. “We recommend our clients recognize employees in a small way at least once a week, and 15Five makes it easy for them to do this.”

As part of its HR services, Elevated offers support and coaching to managers who use 15Five. Elevated has created a list of 150 potential questions managers can post, so they can keep the feedback process fresh each week. Some of the questions managers use the most frequently include:

  • What should you be recognized for outside your regular duties this week?
  • What further support do you need to get your job done?
  • Do you feel overworked, and if so, how?
  • What steps can you take to make your workload more manageable, and how can I help as a manager?

Managers also appreciate being able to log into 15Five to respond to employee feedback at a time that’s convenient to them.

“Sometimes, it helps to read feedback instead of hearing it face-to-face, because it gives the manager time to gather his or her thoughts before responding,” said Berg. “Especially when an employee gives negative feedback, it’s often more productive for the manager to respond via a thoughtful comment within 15Five, and then follow-up with an in-person discussion.”

Elevated recommends that its clients also use 15Five to conduct more personal quarterly reviews. Since 15Five conversations provide a written record of everything that happened in the last three months, they are a great starting point for further discussion during sit-down reviews.

“Before 15Five, managers had to try to remember what happened in the last three months, and it’s hard to really remember anything more than a week ago,” said Berg. “With 15Five, every goal, task, issue, idea, and comment is right there, so it makes the review process more actionable and useful,” said Berg.

Results

With 15Five, Elevated HR and many of its clients now have a fast, efficient tool to encourage open communication between managers and employees. Managers get a high-level view of everything that’s happening with their workforce – no matter where employees are located – and employees have a trusted platform to share their ideas, concerns, and successes.

One Elevated employee used to dread the quarterly review process “more than going to the dentist”. But after Elevated instituted 15Five, she instead found it a “great experience”. Because both the employee and her manager had access to three months worth of feedback in 15Five, the review was useful, honest, and goal-oriented.

“Employees become braver behind a computer screen than they are face-to-face, so 15Five opens up the channels of communication between staff and managers in a whole new way,” said Berg. “We recommend 15Five to all our customers, whether they have five employees or 500, because clear, consistent, honest communication is the cornerstone of a healthy work environment.”

Elevated

At a Glance

Company: Elevated HR

Location: Alberta, Canada

Clients: 50 companies and 2,500 employees internationally


Use Case:

Elevated uses 15Five to help it’s clients improve communications between employees and management

Favorite Quote

“We recommend 15Five to all our customers, whether they have five employees or 500, because clear, consistent, honest communication is the cornerstone of a healthy work environment.”

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