Platform sub-processors

These sub-processors are used to process and store data for all 15Five applications and services.

Entity Name Entity Type Service Type Entity Country Notes
Amazon Web Services, Inc. Corporation Cloud hosting, critical infrastructure USA
Chilipiper Corporation Transformation Services USA
Cloudflare Corporation Edge Network Services USA To go live July 22, 2024
ChurnZero, Inc. Corporation Account management, analytics, client communication USA
Datadog, Inc. Corporation Analytics, application performance management, logging USA
FiveTran, Inc. Corporation Centralizes data to assist in generating business insights USA
FullStory, Inc. Corporation Analytics USA
Docusign, Inc. Corporation Contract management USA
Google, Inc. Corporation Analytics USA
HubSpot Corporation Communications USA
Intercom, Inc. Corporation Customer communication, support USA This processor is currently being replaced and may continue to be in use until the end of 2022.
Meetsy Corporation Community building USA
Merge Corporation Data Centralization USA
Mailgun Technologies, Inc. Corporation Inbound email processing USA
Momentive Inc. (GetFeedback) Corporation Communications USA
Navattic Corporation Interactive product tours USA To go live April 22, 2024
OpenAI OpCo, LLC Limited Liability Company Artificial Intelligence Enabled Functionality USA To go live Nov 6, 2023
Pave Corporation HRIS USA
Pendo, Inc. Corporation In-app onboarding and tooltips, product feedback and research, analytics USA
Qualtrics, LLC Limited liability company Product feedback and research USA
Salesforce.com, Inc. Corporation Account management USA
Sendgrid, Inc. Corporation Email processing USA
Sentry (Functional Software, Inc.) Corporation Error logging USA
Tableau Software, LLC Corporation Data visualization and business intelligence cloud and on-prem platform USA To go live on August 5th 2024
Zuora Corporation Billing USA
Zendesk Corporation Support USA
Your Virtual People Support Philippine
Loom Support USA Corporation Support USA Will begin use May 12, 2023

Engage and Transform sub-processors

These sub-processors are additionally used by our Engage (formerly Emplify) and Transform products when used.

Entity Name Entity Type Service Type Entity Country Notes
Amplitude, Inc. Corporation Analytics USA
FullStory, Inc. Corporation Analytics USA
Message Systems, Inc. (dba SparkPost) Corporation Email processing USA
Calendly, LLC Limited-Liability Corporation Coaching session scheduling. USA
Twilio, Inc. Corporation SMS communications USA
Skilljar, Inc. Corporation LMS hosting and management USA
Zoom, Inc. Corporation Webinars and customer training platform USA

External integrations sub-processor

These sub-processors are used to provide certain external integrations. Integrations that use this processor currently include:

Entity Name Entity Type Service Type Entity Country Notes
Modulus Data Corporation Integration platform. Canada

Special Categories of Personal Information sub-processors

These sub-processors are used when processing Special Categories of Personal Information as defined by Article 9 of the GDPR. 15Five limits the processing of these data to the following sub-processors. Other non-Sensitive Personal Information will still be processed using Platform sub-processors enumerated above.

Processing of Special Categories of Personal Data is optional and requires additional contractual addendum. Both the 15Five Perform and Engage products have features that may process these categories of data upon customer request.

Entity Name Entity Type Service Type Entity Country Notes
Amazon Web Services, Inc. Corporation Cloud hosting, critical infrastructure USA