Platform sub-processors

These sub-processors are used to process and store data for all 15Five applications and services.

Entity Name Entity Type Service Type Entity Country Notes
Amazon Web Services, Inc. Corporation Cloud hosting, critical infrastructure USA
ChurnZero, Inc. Corporation Account management, analytics, client communication USA
Datadog, Inc. Corporation Analytics, application performance management, logging USA
Docusign, Inc. Corporation Contract management USA
Dynatrace, Inc. Corporation Analytics, application performance management, logging USA This processor is being replaced by Datadog, Inc. Its use may continue until end of 2021. Some data may remain in Dynatrace through February 2022.
Google, Inc. Corporation Analytics USA
Intercom, Inc. Corporation Customer communication, support USA
Mailgun Technologies, Inc. Corporation Inbound email processing USA
Pendo, Inc. Corporation In-app onboarding and tooltips, product feedback and research, analytics

 

USA
Qualtrics, LLC Limited liability company Product feedback and research USA
Recurly, Inc. Corporation Payment processing USA Recurly is being replaced with Zuora, Inc. Migration and removal account from Recurly is scheduled to be complete by end of 2021.
Salesforce.com, Inc. Corporation Account management USA
Sendgrid, Inc. Corporation Email processing USA
Sentry (Functional Software, Inc.) Corporation Error logging USA
Zuora Corporation Billing USA

 

Engage and Transform sub-processors

These sub-processors are additionally used by our Engage (formerly Emplify) and Transform products when used.

Entity Name Entity Type Service Type Entity Country Notes
Amplitude, Inc. Corporation Analytics USA
FullStory, Inc. Corporation Analytics USA
Message Systems, Inc. (dba SparkPost) Corporation Email processing USA
Calendly, LLC Limited-Liability Corporation Coaching session scheduling. USA
Twilio, Inc. Corporation SMS communications USA
Skilljar, Inc. Corporation LMS hosting and management USA
Zoom, Inc. Corporation Webinars and customer training platform USA

External integrations sub-processor

These sub-processors are used to provide certain external integrations. Integrations that use this processor currently include:

  • None
Entity Name Entity Type Service Type Entity Country Notes
Modulus Data Corporation Integration platform. Canada

Special Categories of Personal Information sub-processors

These sub-processors are used when processing Special Categories of Personal Information as defined by Article 9 of the GDPR. 15Five limits the processing of these data to the following sub-processors. Other non-Sensitive Personal Information will still be processed using Platform sub-processors enumerated above.

Processing of Special Categories of Personal Data is optional and requires additional contractual addendum. Both the 15Five Perform and Engage products have features that may process these categories of data upon customer request.

Entity Name Entity Type Service Type Entity Country Notes
Amazon Web Services, Inc. Corporation Cloud hosting, critical infrastructure USA