The Science of Delivering Effective Feedback
Feedback is a powerful interaction that can change the course of someone’s life.
Almost all guidance on delivering feedback focuses on “negative feedback”. Negative feedback merits significant attention because it’s hard for many people to deliver and receive. The pillars of Best-Self Management can inform safer, more effective conversations involving “negative feedback”. However – and perhaps more importantly – to help someone become his or her best self, conversations involving recognition and encouragement should receive the same level of attention and forethought.
Join us as 15Five’s Director of Best-Self Academy, Dr. Jeff Smith, teaches you a single, simple, step-by-step framework for sharing recognition, encouragement, observations, and redirection. This framework will help people create safety, set a clear intention, share observations, listen, and take action.
- How to create an environment of psychological safety and vulnerability to in order to deliver effective feedback
- How to give feedback that allows employees to hear it, as well as grow and change without getting defensive
- How to work with the tension that giving feedback brings up, to make it a positive experience for both the giver and receiver